• Develop and own the ongoing relationship with existing client partners, becoming a trusted advisor to all levels within the client organization ensuring long-term loyalty and reference-ability.
• Gain a deep understanding of the client’s clinical and business landscape, challenges, goals, and objectives; simultaneously identifying areas of opportunity for further collaboration that would drive additional value.
• Be an advocate for the client’s needs and ensure you are working closely with the Product Owners and Product Managers, so these needs are appropriately evaluated for prioritization.
• Manage the clients’ requests for enhancements and balance the client’s needs while ensuring these requests conform to the Generally Available platform.
• Have a deep understanding of the clients’ workflows and how to educate the client to utilize the platforms technology to assist with workflow challenges. 
• Commit to continuously sharing client input and product ideas gained through interactions within the base and in the marketplace.
• Proactively and effectively understanding what our clients mission, vision and business objectives are and how VDT can support those current and long-term objectives. Manage evolving expectations, needs, and priorities. Drive cross-functional efforts to resolve issues and/or deliver on client partner needs, goals, objectives.
• Is actively involved in platform implementations to be the face Vital Data Technology from a client relationship standpoint, working hand in hand with the project managers and implementation lead.
• Maintain a constant pulse on the overall health status of each client partner, ensuring all members of the team are aware of our strengths, weaknesses, opportunities and threats within the account.
• Build deep relationships within the client partner's organization. Clearly articulate who within the account are advocates and detractors and develop plans to turn detractors into advocates.
• Unwavering commitment to the overall success of the organization and our client partners.

• Bachelor’s Degree in related field; health plan clinical operations experience is a major plus.
• 5 years relevant work experience with health payer client facing relationship management role within the Medical Management functions.
• Experience with and knowledge of the Quality Improvement functions within a health plan, including working experience with HEDIS data and related operations. 
• SaaS and start-up experience are a huge plus.
• Excellent interpersonal and communication (written and verbal) skills with ability to modify style and approach to interface at all levels.
• Ability to understand and articulate the clients’ problems they are trying to solve.
• Must be a critical thinker with exceptional problem-solving skills; proactively create ways to drive additional value for our client partners ensuring our value is understood and accepted across the enterprise.
• Comfortable creating (not maintaining) processes in a fast-moving dynamic organization. 
• Willingness and ability to travel, up to 25%.

• Current understanding of the payer market including the evolving regulatory and accreditation needs and their impact on payers.
• Experience with medical management operations and challenges with the ability to consider how to support those challenges with technology sharp business acumen.
• Tenacious, high-energy, driven/self-starter, positive/optimistic – “can do” attitude.
• Proactive approach; takes initiative; solutions oriented.
• Critical thinker; innovative; creative; rational
• Collaborative team player who will “take out the trash”, if necessary
• Self-reliant and works independently with excellent time management and prioritization skills.
• Versatile; adapts well to change and thrives in fluid / fast-paced environments.
• Genuinely curious; continual learner
• Ability to build and manage relationships across an enterprise at all levels.
• Collaborative with strong influencing skills
• Ability to communicate constructively with all levels.
• Knows how to achieve organizational excellence throughout all functions of an organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities